As an industry, one of the greatest challenges for retail businesses is ensuring a consistent customer experience during each visit and across all channels. Understanding customer expectations, likes and dislikes, and purchasing behavior is key to repeatedly and seamlessly delighting each customer, in each interaction, and in each sales channel.
Master Data Management (MDM) has a lot of common considerations regardless of the industry where it will be blueprinted and implemented, but there are some key aspects to consider specifically for a given industry. A recent blog post here on the blog examined the specialties of doing Master Data Management (MDM) in the manufacturing sector. […]