Jobs

Support Consultant

Semarchy Inc. is looking for a Customer Success Consultant focused on Technical Support to join our all-star team. Your primary objective will be to solve our existing clients’ complex data-related business issues with our innovative, best-of-breed xDM solution (top-5 analyst rated product). We prefer someone who knows the Enterprise Software space, and is excited about a great product, and a fast-paced, fun, and exciting environment. Our top candidates should be enthusiastic, highly motivated, self-sufficient, well organized with 3+ years of experience in a similar role (e.g. Customer Success, Technical Support). Consistent solid performance and great teamwork, along with adaptability, ingenuity, candor and flexibility are required as this role requires an individual who can perform a wide range of tasks.

Role

You’ll be working with current and prospective Master Data Management (MDM) and Data Governance (DG) clients across the US. We serve customers by identifying their needs, and then helping to solve both questions directly related to Semarchy technologies as well as closely related technologies in their data management projects. Organizational skills to manage lots of heterogeneous questions efficiently is important. Having the technical skills to troubleshoot issues is critical. The technology stack includes relational databases, Java application servers, and deployments to both cloud and on-premises customers. Measures of success include customer satisfaction and contribution to overall team and business success.

Benefits

  • Medical
  • 401K with match
  • 3 weeks PTO + holidays
  • Join a highly-skilled highly-motivated team
  • Work in an advanced stage, but start-up like environment where you can make a direct impact
  • Opportunity for advancement in a rapidly growing company
  • Work from home (Location: Open to any major US city/area) with some travel required

Responsibilities

  • Listen to customers and understand client requirements to best support them and provide optimally configured solutions
  • Effectively communicate our product features to customers
  • Communicate the needs of clients to our development and product management team
  • Troubleshoot both functional and performance issues
  • Model the logical business case associated with each client opportunity to successfully match and modify requirements to proposed solutions
  • Aid in the implementation of client solutions (cloud, on-premises, etc.)
  • Recommend improvements, understanding how best to employ our software to meet client needs Liaise with partners across our channel organization
  • Train and consult with clients beyond traditional technical support.

Requirements

  • BA/BS degree or equivalent experience in Information Technology, Computer Engineering, Computer Science or related areas
  • 3+ years’ experience working with data and relational databases
  • Knowledge of database and SQL are a must have, experience with analytics, and business intelligence solutions, or master data management tools is a big plus
  • Passion for the job and working in a customer focused environment
  • Solid cloud experience (AWS, Azure, GCP, Hybrid, Private, etc.)
  • Ability to creatively explain and present complex concepts in an easy to understand manner
  • Solid technical background. Important technologies include: SQL - Java - Linux
  • Preferred Skills - Strong references of your character, teamwork, dedication to clients’ success
  • Ability to creatively explain and present complex concepts in an easy to understand manner
  • Ability to write concise knowledge base articles to guide users
  • Excellent written/verbal communication, presentation and creativity skills
  • Ability to work independently and swiftly learn new and apply technologies to various business challenges
  • Customer oriented and able to meet deadlines in a friendly and professional manner

Job Type: Full-time
Salary: $75,000.00 to $150,000.00 /year
Experience:
Data and Relational Databases: 3 years (Required)
Comfort writing SQL queries: 1 year (Required)
Education: Bachelor's (Required)
Required travel: 25% (Required)

To Apply

Email a recent resume, in addition to your LinkedIn profile URL to jobs@semarchy.com
Be sure to include a cover letter, telling us why you feel the role is a great fit for you!

NOTE to recruitment agencies: We do not accept unsolicited resumes!

© 2020 Semarchy. All rights reserved.
Terms of Use & Privacy