AG2R La Mondiale
With € 29 billion of contributions in 2017, the new group AG2R LA MONDIALE is the largest player in the French supplementary pension, managing one-quarter of employees in the private sector. They offer clients - individuals, companies, branches - a comprehensive and innovative range of products and services to prepare for retirement, secure their income, preserve their heritage, protect their health and protect them against life accidents. Partnership in joint and mutual governance, AG2R LA MONDIALE cultivates a unique welfare model that combines closely profitability and solidarity, performance and social commitment.
AG2R La Mondiale wanted to consolidate 10+ different siloed applications to provide a single view of customer data in order to increase customer satisfaction while reducing fraud risks and optimizing M&A costs. The Semarchy Intelligent Data Hub solution provides a 360º view of both B2B and B2C customers, in a consolidated fashion. They also have hubs for organization and reference data that leverage xDM.
As a result, they have detected discovered new up-sell and cross-sell opportunities across business domains with Customer 360°, reduced risks with automated fraud detection and increased customer satisfaction with shorter on-boarding timeframes and single customer identification.