Technical Support

Semarchy ensures the success of your investment in our technology. We provide five-star support to our worldwide clients and partners.

Self-service support

Semarchy develops resources and systems to help you become self-sufficient using our platform. As such, Semarchy acts transparently with its technical materials and resources to have them publicly available.

Community

Share with your Peers

Ask questions, share information with your peers, and search the knowledge base.

Tutorials

Self-service training

Online tutorials include hands-on exercises and videos to get the most out of Semarchy xDM.

Documentation

Online Docs

Our documentation includes comprehensive information and end-to-end instructions to succeed with xDM.

Reach Us

We offer global support to ensure your success with Semarchy and to solve your problems quickly.

Online

Visit our Global Support Portal, or any specific xDM or xDI Portals to report an issue to our support team and track your support tickets.

Email

Email support@semarchy.com , or our product-specific emails support-xdm@semarchy.com or support-xdi@semarchy.com and we will get back to you.

Please provide your company name and a valid phone number or email.

Phone

Phone support and online meetings are available for interactive troubleshooting.
Use the support portal to request a call.

For urgent issues, contact your Technical Account Manager, or contact one of our offices to arrange a technical support call:

USA: +1 650 240 2000
EU: +33 4 87 91 89 93