Technical Support

Semarchy ensures the success of your investment in our technology. We provide five-star support to our worldwide clients and partners.

More information

Semarchy develops a community to help you become self-sufficient using our platform. As such, Semarchy acts transparently with its technical materials and resources to have them publicly available. Make sure to visit some of the links below:

Our standard technical support policy includes:

  • Technical Assistance (EMEA and USA) continuously from 9:00AM CET to 6:00PM Pacific time on weekdays by phone and email, with immediate ticket assignment and a first technical answer within 8 hours.
  • Support includes two levels of technical support plus escalation to the product engineering team.
  • Custom contracts can also be designed per client requirements, such as 24/5 or 24/7 support and advanced SLAs.

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