Technical Support

Semarchy ensures the success of your investment in our technology. We provide five-star support to our worldwide clients and partners.

Reach us

We offer global support to ensure your success with Semarchy and to solve your problems quickly.

ONLINE

Visit our support portal to report an issue to our support team. Our support portal includes helpful knowledge base articles as well as the ability to ask technical support questions.

Support Portal

BY EMAIL

Drop a note to support@semarchy.com, and we will get back to you. Make sure to provide your company name and a valid phone number or email.

BY PHONE

For urgent issues, contact one of our support centers:

USA: +1 650 240 2000
EMEA: +33 4 78 83 82 82

Call (USA)Call (EMEA)

More information

Semarchy develops a community to help you become self-sufficient using our platform. As such, Semarchy acts transparently with its technical materials and resources to have them publicly available. Make sure to visit some of the links below:

Comprehensive Online Tutorials with detailed explanations and videos for data architects
Complete Product Documentation
Online Service Desk (restricted to clients) with over 200 Knowledge Base Articles
In-class or virtual training services

Our standard technical support policy includes:

Technical Assistance (EMEA and USA) continuously from 9:00AM CET to 6:00PM Pacific time on weekdays by phone and email, with immediate ticket assignment and a first technical answer within 8 hours.
Support includes two levels of technical support plus escalation to the product engineering team.
Custom contracts can also be designed per client requirements, such as 24/5 or 24/7 support and advanced SLAs.