Technical Support

Semarchy ensures the success of your investment in our technology. We provide five-star support to our worldwide clients and partners.

Reach us

We offer global support to ensure your success with Semarchy and to solve your problems quickly.


Phone support and online meetings are available for interactive troubleshooting. Please use the support portal to request a call.

For urgent issues you may contact your Technical Account Manager. Or you may contact one of our offices in order to arrange a technical support call:

USA: +1 650 240 2000
EU: +33 4 87 91 89 93


More Information

Our standard technical support policy includes:

  • Technical Assistance is available continuously from 8:00AM Greenwich Mean Time until 6:00PM US Pacific Time (2:00AM GMT) on weekdays (except public holidays) by phone and email, with immediate ticket assignment and a first technical answer within 8 hours.
  • Support includes two levels of technical support plus escalation to the product engineering team.
  • For more information please refer to our Standard Global Support Policy.

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