Technical Support
Semarchy ensures the success of your investment in our technology. We provide five-star support to our worldwide clients and partners.
Self-service support
Semarchy develops resources and systems to help you become self-sufficient using our platform. As such, Semarchy acts transparently with its technical materials and resources to have them publicly available.
Community
Share with your Peers
Ask questions, share information with your peers, and search the knowledge base.
Tutorials
Self-service training
Online tutorials include hands-on exercises and videos to get the most out of Semarchy xDM.
Documentation
Online Docs
Our documentation includes comprehensive information and end-to-end instructions to succeed with xDM.
Reach Us
We offer global support to ensure your success with Semarchy and to solve your problems quickly.
Online
Visit our support portal to report an issue to our support team and track your support tickets.
Email support@semarchy.com, and we will get back to you. Please provide your company name and a valid phone number or email.
Phone
Phone support and online meetings are available for interactive troubleshooting. Use the support portal to request a call.
For urgent issues, contact your Technical Account Manager, or contact one of our offices to arrange a technical support call:
USA: +1 650 240 2000
EU: +33 4 87 91 89 93