Technical Support

Semarchy ensures the success of your investment in our technology. We provide five-star support to our worldwide clients and partners.

Reach us

We offer global support to ensure your success with Semarchy and to solve your problems quickly.

BY PHONE

Phone support and online meetings are available for interactive troubleshooting. Please use the support portal to request a call.

For urgent issues you may contact your Technical Account Manager. Or you may contact one of our offices in order to arrange a technical support call:

USA: +1 650 240 2000
EMEA: +33 4 78 83 82 82

Call (USA)Call (EMEA)

More information

Semarchy develops a community to help you become self-sufficient using our platform. As such, Semarchy acts transparently with its technical materials and resources to have them publicly available. Make sure to visit some of the links below:

Our standard technical support policy includes:

  • Technical Assistance (EMEA and USA) continuously from 9:00AM CET to 6:00PM Pacific time on weekdays by phone and email, with immediate ticket assignment and a first technical answer within 8 hours.
  • Support includes two levels of technical support plus escalation to the product engineering team.
  • Custom contracts can also be designed per client requirements, such as 24/5 or 24/7 support and advanced SLAs.

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