Technical Support

Semarchy ensures the success of your investment in our technology. We provide five-star support to our worldwide clients and partners.

Self-service SUPPORT

Semarchy develops resources and systems to help you become self-sufficient using our platform. As such, Semarchy acts transparently with its technical materials and resources to have them publicly available.

Community

Share with your Peers

Ask questions, share information with your peers, and search the knowledge base.

Tutorials

Self-service training

Online tutorials include hands-on exercises and videos to get the most out of Semarchy xDM.

Documentation

Online Docs

Our documentation provides comprehensive information and end-to-end instructions to succeed with xDM.

Reach us

We offer global support to ensure your success with Semarchy and to solve your problems quickly.

ONLINE

Visit our support portal to report an issue to our support team and track your support tickets.

Support Portal

BY EMAIL

Drop a note to support@semarchy.com, and we will get back to you. Make sure to provide your company name and a valid phone number or email.

BY PHONE

Phone support and online meetings are available for interactive troubleshooting. Please use the support portal to request a call.

For urgent issues you may contact your Technical Account Manager. Or you may contact one of our offices in order to arrange a technical support call:

USA: +1 650 240 2000
EU: +33 4 87 91 89 93

Call

More Information

Our standard technical support policy includes:

Technical Assistance (EMEA and USA) continuously from 9:00AM CET to 6:00PM Pacific time on weekdays by phone and email, with immediate ticket assignment and a first technical answer within 8 hours.
Support includes two levels of technical support plus escalation to the product engineering team.
Custom contracts can also be designed per client requirements, such as 24/5 or 24/7 support and advanced SLAs.