Become a mind reader with Semarchy
Customer Master Data Management Software
How can you build more meaningful relationships with customers? Get to know them better than they know themselves. Offer the right products and services at the right prices, and always just in time with the Semarchy Unified Data Platform, our Gartner Magic Quadrant certified customer data management platform.
Fine-tune every touchpoint
Say goodbye to misunderstandings that push customers away. Turn every touchpoint into a bonding opportunity with our customer Master Data Management software.
Know your customers
Use customer MDM to understand who your best customers are, what they care about, and how to find more of them.
Edge out competitors
Analyze behavior and feedback to position your products and services to your best advantage — and keep customers coming back.
Make the right impression
Reach out to potential customers at the right times and places to make engaging with your brand effortless.
Predict the future
Get ahead of the marketplace to predict what your customers will want next — and plan your customer MDM roadmap to keep on winning.
Learn more about how xDM gives you control over your data
Make insights easy
With Semarchy’s customer Master Data Management software, every aspect of the customer experience — from discovery to purchase to support — is driven by real-time knowledge of needs, trends, and touchpoints with your brand.
Analyze real-time performance
Empower business decision-makers to use data every day in every way. Self-serve business intelligence empowers your teams to create ideal customer journeys. Decision-makers can focus on “what” they need to learn — the “how” is automatic.
Conduct 1:1 conversations
Build better relationships with customers as individuals. Complete data lets you get to know them better than they know themselves. Sales growth follows when you offer each consumer the right product or service at just the right moment.
Reduce friction at every touchpoint
Make it easier than ever before for customers to find what they need, complete transactions, and get the right support. Easy-to-read dashboards and clear business rules allow the entire organization to become customer Master Data Management experts and data stewards.
Strategize with all possible data insights
Enable business leads to drill into customer data and investigate strategic questions to pursue sales growth.
Your success is our strategy
See how our customers use the Semarchy Unified Data Platform — and discover what it’s like to make solving business problems as easy as defining them.
- CMA CGM
“The value of seeing the ins and outs of Chipotle’s operations is priceless. You’re able to make faster decisions and that’s an advantage in this market.”
Chipotle Mexican Grill
High-performance, agile, and extensible data integration for all styles and use cases.
- Challenge: Move data to the cloud and between applications, anywhere.
- Solution: Enhanced address, demographic, and map data with Melissa and Google
- Results: Saw digital and store traffic results in weeks
“We’ve really increased the trust in our data across the organization, through our data quality standards, metrics and measures.”
Enabling a trusted 360° view of customers and products — The Semarchy Master Data Management (MDM) tool was selected to streamline their improvement process and make their internal systems faster and more flexible.
- Challenge: Future-proof systems to support Elsevier’s sustainable growth
- XDM Solution: Agile, iterative tools fed clean product data to the ecommerce system
- Results: Improved customer experiences support sales growth at reduced costs
“By proving the value, showing the benefits of the use cases and providing transparency on the rules of data management, leadership could see the benefits and get on board.“
CMA CGM built an operational system for thousands of users all over the world with the Semarchy xDM Data Hub. Linking legacy internal and SAP systems, it is a single, cost-efficient platform for data stewards to provide shared services across shipping, finance, and user interfaces. The 24/7 “always on” system is a critical tool in the invoicing system, housing sensitive, regulated data that needs to be validated with tight SLAs.
- Challenge: Digital transformation to maintain a competitive edge
- XDM Solution: Created a single platform for shipping, finance, and user interfaces
- Results: Cut cost and risk across 1.5m partners, 500+ vessels, and +5k locations
Designed to adapt to you
What needs solving in your industry? See more stories, then talk to us about your domain to pursue data-driven solutions with the Semarchy Unified Data Platform.
Make your switch to Semarchy
Get powerful data integration and more with the Semarchy Unified Data Platform. Choose our Unified Data Platform today, and capture ROI by next quarter. Request a demo, start a free trial, or get a proof of value consultation to get started.