CUSTOMER DATA WITH SEMARCHY

Mind reading is totally possible

How can you build more meaningful relationships with customers? Get to know them better than they know themselves. Offer the right products and services at the right prices, and always just in time with the Semarchy Unified Data Platform.

Fine-tune every touchpoint

Say goodbye to misunderstandings that push customers away. Turn every touchpoint into a bonding opportunity.

Know your customers

Understand who your best customers are, what they care about, and how to find more of them.

Make the right impression

Reach out to potential customers at the right times and places to make engaging with your brand effortless.

Edge out competitors

Analyze behavior and feedback to position your products and services to your best advantage — and keep customers coming back.

Predict the future

Get ahead of the marketplace to predict what your customers will want next — and set your roadmap to keep on winning.

Learn more about how xDM gives you control over your data

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Make insights easy

With the Semarchy Unified Data Platform, every aspect of the customer experience — from discovery to purchase to support — is driven by real-time knowledge of needs, trends, and touchpoints with your brand.

Analyze real-time performance

Empower business decision-makers to use data every day in every way. Self-serve business intelligence empowers your teams to create ideal customer journeys. Decision-makers can focus on “what” they need to learn — the “how” is automatic.

Conduct 1:1 conversations

Build better relationships with customers as individuals. Complete data lets you get to know them better than they know themselves. Sales growth follows when you offer each consumer the right product or service at just the right moment.

Reduce friction at every touchpoint

Make it easier than ever before for customers to find what they need, complete transactions, and get the right support. Easy-to-read dashboards and clear business rules allow the entire organization to become data experts and data stewards.

Strategize with all possible data insights

want tomorrow? Enable business leads to drill into customer data and investigate strategic questions to pursue sales growth.

Your success is our strategy

See how our customers use the Semarchy Unified Data Platform — and discover what it’s like to make solving business problems as easy as defining them.

Chipotle
Elsevier
CMA CGM

Chipotle

Chipotle Mexican Grill

Challenge Get more on-the-go customers into stores

XDM Solution Enhanced address, demographic, and map data with Melissa and Google

Results Saw digital and store traffic results in weeks

The value of seeing the ins and outs of Chipotle’s operations is priceless. You’re able to make faster decisions and that’s an advantage in this market. — Hogan Lee, Business Intelligence Manager

Elsevier

Challenge Future-proof systems to support Elsevier’s sustainable growth

XDM Solution Agile, iterative tools fed clean product data to the ecommerce system

Results Improved customer experiences support sales growth at reduced costs

We’ve really increased the trust in our data across the organization, through our data quality standards, metrics and measures. — Tom Perry, Sr. Director of Data Insights

CMA CGM

Challenge Digital transformation to maintain a competitive edge

XDM Solution Created a single platform for shipping, finance, and user interfaces

Results Cut cost and risk across 1.5m partners, 500+ vessels, and +5k locations

By proving the value, showing the benefits of the use cases and providing transparency on the rules of data management, leadership could see the benefits and get on board. — Laetitia Chassefiere, Data Governance & MDM Director at CMA CGM

Designed to adapt to you

What needs solving in your industry? See more stories, then talk to us about your domain to pursue data-driven solutions with the Semarchy Unified Data Platform.

Finance

Healthcare

Manufacturing

Retail

Services

Any

Make your switch to Semarchy

Get powerful data integration and more with the Semarchy Unified Data Platform. Choose our Unified Data Platform today, and capture ROI by next quarter. Request a demo, start a free trial, or get a proof of value consultation to get started.

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