Become a mind reader with Semarchy
Customer Master Data Management Software
How can you build more meaningful relationships with customers? Get to know them better than they know themselves. Offer the right products and services at the right prices, and always just in time with the Semarchy Unified Data Platform, our Gartner Magic Quadrant certified customer data management software.
Fine-tune every touchpoint
Say goodbye to misunderstandings that push customers away. Turn every touchpoint into a bonding opportunity with our customer Master Data Management software.
Know your customers
Use our customer data management platform to understand who your best customers are, what they care about, and how to find more of them.
Edge out competitors
Analyze behavior and feedback to position your products and services to your best advantage — and keep customers coming back.
Make the right impression
Reach out to potential customers at the right times and places to make engaging with your brand effortless.
Predict the future
Get ahead of the marketplace to predict what your customers will want next — and plan your customer MDM roadmap to keep on winning.
Schedule your Master Data Management Demo
Trust Your Data and Your Peers
Discover why we’re a Gartner® Magic Quadrant™ Leader for Master Data Management & hundreds of clients trust us to deliver value on their data rapidly.
2021 Gartner® Magic Quadrant™ for Master Data Management Solutions
2022 Gartner® Peer Insights™ Customers’ Choice for MDM
The Forrester Wave™: Master Data Management Solutions, Q4 2021
Make insights easy with customer data management software
With Semarchy’s customer Master Data Management software, every aspect of the customer experience — from discovery to purchase to support — is driven by real-time knowledge of needs, trends, and touchpoints with your brand.
Analyze real-time performance
Empower business decision-makers to use data every day in every way. Self-serve business intelligence empowers your teams to create ideal customer journeys. Decision-makers can focus on “what” they need to learn — the “how” is automatic.
Conduct 1:1 conversations
Build better relationships with customers as individuals. Complete data lets you get to know them better than they know themselves. Sales growth follows when you offer each consumer the right product or service at just the right moment.
Reduce friction at every touchpoint
Make it easier than ever before for customers to find what they need, complete transactions, and get the right support. Easy-to-read dashboards and clear business rules allow the entire organization to become customer Master Data Management experts and data stewards.
Strategize with all possible data insights
Enable business leads to drill into customer data and investigate strategic questions to pursue sales growth.
Your success is our strategy
See how our customers use our Master Data Management software — and discover what it’s like to make solving business problems as easy as defining them.
- Red Wing
- Global pharma company
“During the first implementations, and during the POC (Proof of Concept) with Semarchy, after integrating data from the first subsidiaries, it was already possible to see the richness of the aggregated customer history. We have brought to light benefits and significant business potential.”
Efficient data integration and customer matching to manage large datasets.
- Challenge: Aggregate customer and prospect data from diverse subsidiaries, consolidate information, and overcome data quality challenges for an international insurance services group.
- Solution: A single platform for data consolidation, integration, and governance and a partnership with Keyrus to ensure a quick project launch.
- Results: Automated data reconciliation improved lead management and customer data cross-referencing. Flexibility allows APRIL to adapt data rules for added visibility and revenue through cross-selling, and improved customer satisfaction.
With Semarchy, we solved our data quality and master data management issues with one system. Now our customer data contains a single golden record for everyone, making it easy for marketing, sales, and customer service to see the data in real-time.
Red Wing Shoes
For over a century, Red Wing Shoes have been built with a purpose to outlast the harshest working conditions, proudly protecting generations of workers across the globe with a focus on continuous innovation. Today, the company manufactures and sells footwear, garments, and accessories, with the best purpose-built solutions inspired by iconic styles.
- Challenge: Multiple records existed for individual customers, making it difficult to know the customer history without manual intervention, and multiple systems housing duplicate records, there was no visibility into a single customer’s purchase history across store and e-commerce sites.
- XDM Solution: Leveraging Semarchy’s Unified Data platform, Red Wing’s business units are now empowered with the right data to be proactive with marketing and customer support to serve their customers’ needs with real-time, accurate data.
- Results: By empowering their business units with a collaborative platform for data management and governance across their whole ecosystem and mastering most of the information across their global storefronts and e-commerce platform, Red Wing Shoes has achieved one true view of customers, self-serve business intelligence, better customer relationships, and greater efficiency.
“With a multitude of disparate systems across the globe, they were looking to support their digital transformation with the most
accurate and relevant customer data.”
Global pharma company
Reliable customer data management for added risk protection and revenue growth.
- Challenge: Obtaining accurate customer data to enhance customer experiences while facing issues with scattered data sources, consistency, governance, integration, and access.
- xDM solution: Replaced custom data sources that reduced data provision costs and improved data quality and flexibility, empowering the company to launch a thriving Multi-Channel Engagement Program.
- Results: Increased ROI, simplified data management, lowered TCO, and reduced risks while streamlining operations and positioning the company for ongoing pharmaceutical innovation.
Designed to adapt to you
What needs solving in your industry? See more stories, then talk to us about your domain to pursue data-driven solutions with the Semarchy Unified Data Platform.
Yes. Best in class customer master data management can reduce exposure to IP infringements.
Definitely! A best-in-class customer data management platform ensures you improve capacity planning, forecasting and budgeting via central management of all global business data.
Yes. Our software can help you develop intelligent pricing models with comprehensive competitive analysis ensuring you’re always one step ahead.
Zero! We release xDM and xDI updates every quarter to support your evolving data strategy. We also utilize powerful algorithms to update our Smart Data Hub platform regularly. For further reassurance, we ranked third in the Stagnant vs. Continually Improving section of SoftwareReviews’ September 2022 report, scoring 98+ out of 100. Check how 26 happy reviewers rated us here.
Make your switch to our customer data management platform
Get powerful data integration and more with the Semarchy Unified Data Platform. Choose our Unified Data Platform today, and capture ROI by next quarter. Request a demo, start a free trial, or get a proof of value consultation to get started.